Shipping policy
At Sternthal GmbH, we always strive to ensure fast and efficient delivery of your ordered rims. Below you will find our shipping guidelines, which provide an overview of the expected delivery times and processes.
Standard delivery times:
- Most rims listed on our website can be delivered within two weeks of ordering. This timeframe applies to our stock items that are ready for immediate dispatch.
Delivery times depend on availability:
- Some of our wheel models may require longer delivery times due to availability. In such cases, we will inform you of the expected delivery time as soon as we have a more accurate assessment of availability.
Custom-made products:
- Our specially designed rims, custom-made to your individual specifications, require a longer production time. Manufacturing these bespoke rims can take up to 20 weeks. We understand this is a significant wait, but the quality and individuality of these custom-made rims justify the effort.
Additional Information:
- As soon as your order is ready for shipment, you will receive a shipping confirmation via email with a tracking number that you can use to track your shipment.
- Should any delays occur during the shipping process, we will inform you immediately and do everything in our power to ensure prompt delivery.
We appreciate your trust in Sternthal GmbH and are committed to processing your order with the utmost care and efficiency. For further questions or special requests regarding the shipping of your order, please do not hesitate to contact us at info@sternthal.ch .